FAQ’s

Do you ship outside India?

 

Yes, we do! We ship to: US, UK, Canada, Australia, Dubai and Singapore. We are adding more countries every day. Please contact us to know if we can ship to your country.

I live outside India but I want to have the order delivered in India. Is it possible?

Yes, it is possible to do that! Just change your shipping country to India and pay in Indian Rupees via any convenient payment option and get your order delivered to your loved ones in India. If you’re facing any issues, please write to us at support@sparklegems.com

Once I’ve placed my order, how do I track?

The moment your order is cleared at customs and dispatched, we will share the tracking link with you. In case of any queries before dispatch, please write to us at support@sparklegems.com

Where is my order?

To check the status of your order, please go to ‘My Account’ and check your order details. If you are unable to find the status, please call us at  +91-141-4036682

How many days will it take for the refund to reflect in my account?

It’ll take around 7 to 10 business days for the refund amount to reflect in your account.