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For Indian customers

 

Exchange Policy

You have 14 days to exchange your product for this you will have to inform us within 7 days of order delivery.
Your product must be shipped back to us within 14 days of your return request being accepted. Custom order, Personalized, engraved jewelry return or cancellation is not acceptable. Product once exchanged will not be subject to re-exchange or return. We will accept product exchange only if the product has not been used and is accompanied by all tags, certificate, and invoice. Exchange return courier charge will have to be paid by the buyer.

 

 

Eligibility for Refunds

  1. Unused and Unopened Items: Items must be unused, unopened, and in their original condition with all tags and labels attached.
  2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 7 days of receipt.

 

Refund Process

  1. Return Authorization: To initiate a return, please contact our customer support at support@shirishsparkle.com or +919887590786. We will provide you with a Return Authorization Number (RA).
  2. Shipping: You are responsible for the cost of shipping the item back to us. Please ensure the item is securely packaged to prevent damage during transit.
  3. Refund Method: Refunds will be processed using the original payment method. Please allow 5 to 7 business days for the refund to appear on your statement.

 

Non-Refundable Items

Custom or Personalized Items: Custom or personalized items are generally non-refundable.
Sale Items: Items purchased on sale are typically non-refundable.

 

Exceptions

We may make exceptions to our refund policy in certain cases, such as if the item was misrepresented or if there was a significant error in the order.

 

 

Repair or Replacement Policy

1 year replacement will be offered for all designs sold in case of manufacturing defects.After 1 year of purchase, repairs will be charged as per actual repair work required on design.

  • Pay your order amount in installments EMI facility is available to you, you can pay your order amount in 2 installments to 8 installments. Delivery of the order will be done immediately after receiving the full payment. EMI orders will be accepted only on special request.
  • For further assistance, please contact us via email, phone or WhatsApp.

 

+919887590786

shirish.sparklegems@gmail.com