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For customers from outside India

 

  • 14 days return and exchange facility available to you.
  • If you wish to return the order, you must inform us within 7 days of order delivery.You will receive tracking details with all your orders.
  • If import tax or any kind of tax is imposed on your order, it will be your responsibility, this tax will be taken by your government, we will not have any role in it.
  • If your order is returned due to non-payment of import tax or customs tax, you will be charged $50 or 10% of total order value whichever is higher you will also have to pay PayPal fee.Returns will be acceptable if done as per the procedure given by us.
  • Pay your order amount in installments EMI facility is available to you, you can pay your order amount in 2 installments to 8 installments. Delivery of the order will be done immediately after receiving the full payment.EMI order will be accepted only on special request.
  • For further assistance, please contact us via email, phone or WhatsApp.

 

Eligibility for Refunds

  1. Unused and Unopened Items: Items must be unused, unopened, and in their original condition with all tags and labels attached.
  2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 7 days of receipt.

 

Refund Process

  1. Return Authorization: To initiate a return, please contact our customer support at support@shirishsparkle.com or +919887590786. We will provide you with a Return Authorization Number (RA).
  2. Shipping: You are responsible for the cost of shipping the item back to us. Please ensure the item is securely packaged to prevent damage during transit.
  3. Refund Method: Refunds will be processed using the original payment method. Please allow 5 to 7 business days for the refund to appear on your statement.

 

Non-Refundable Items

Custom or Personalized Items: Custom or personalized items are generally non-refundable.
Sale Items: Items purchased on sale are typically non-refundable.

 

Exceptions

We may make exceptions to our refund policy in certain cases, such as if the item was misrepresented or if there was a significant error in the order.

 

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team.

+919887590786

shirish.sparklegems@gmail.com